Privacy policy
Effective Date: 07/06/2025
Wombat Fern Jewellery is committed to protecting your privacy and complying with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.
What information we collect
We may collect personal information including:
- Your name- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party gateways)
- Purchase history
- Any other information you provide to us (e.g. via contact forms or custom order requests)
We only collect personal information that is reasonably necessary for our business functions and activities.
How we collect your information
We may collect information from you when you:
- Place an order on our website
- Contact us through email, forms, or social media
- Participate in promotions, surveys, or giveaways
Why we collect your information
We collect your information to:
- Process and deliver your orders
- Communicate with you about orders, products, or promotions
- Improve our website and customer experience
- Comply with legal and regulatory obligations
Disclosure of personal information
We do not sell or rent your personal information. However, we may disclose your personal information to:
- Service providers (e.g. shipping carriers, payment processors)
- Website and marketing platforms we use to operate our business
- Law enforcement or government authorities when required by law
All third parties we share information with are required to protect your data in accordance with Australian privacy law.
Storage and Security
We store your information securely using industry-standard measures and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. Payment details are processed by secure third-party payment gateways and are not stored by us.
Accessing and Correcting Your Information
You may request access to your personal information or request that it be corrected by contacting us at [email protected]. We will respond within a reasonable time and may ask you to verify your identity.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and track website traffic. You can manage or disable cookies in your browser settings.
Overseas Disclosure
We may store or process some personal information using third-party services based outside Australia (e.g. in the United States). When we do so, we take reasonable steps to ensure that your data is protected and handled in accordance with this Privacy Policy and Australian privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about how we handle your personal information, or if you wish to make a complaint, please contact us at:
Wombat Fern Jewellery
Email: [email protected]
ABN: 52 951 636 907
Location: Melbourne, VIC
We will respond to any privacy queries or issues in a timely and respectful manner.