FAQ / T&Cs

Custom Orders
Unfortunately as of 2024, we will no longer be doing custom-made jewellery. Made to order and ready made pieces will still be available in our shop. 

Finding your ring size
I provide ring sizers in store which can help you find your ring size.
Alternatively, I highly reccomend going to any jeweller store as they provide free ring sizing! (just take note that the same size may differ on each hand).

Ring resizing 

If your ring arrives and it does not fit, we are not accountable as our rings are true to their described size. However some rings may be able to be resized with a resizing fee. 

Cleaning Jewellery
All orders are mailed with a free polishing cloth that can be re-used as much as you need (just make sure not to wash it!).
For a general clean, I also reccomend using warm water, soap and a soft toothbrush to shine your jewellery up again.

Looking after your gemstones 
Most of the gemstones I work with, including opals, are relatively soft stones.
It is recommended to take precaution to not bump, scratch, or apply pressure to stones as they can break.
Gemstone jewellery can be worn in water unless stated otherwise in the product description.
I cannot take responsibility for stones broken by the wearer.

Shipping Policy
All orders are processed within 1-2 business days and a tracking number is provided when dispatched.
If an order is dispatched with incorrect postage information provided by the buyer, I cannot take responsibility, but recommend you contact Australia Post to redirect your parcel.
My shipping policy is that as soon as an item has been shipped, it is now the buyer's responsibility.
If an item is lost or damaged in transit, please contact me immediately with your tracking number so I can contact Australia Post. If an item is declared lost or damaged by Australia Post, I may be able to repair or refund your item. This can be a long process, so your patience is appreciated.
If you are concerned about transit issues, I recommend choosing express delivery. 

Returns / Refund / Exchange policy
Due to the time and care put into my handmade jewellery, I cannot provide refunds or exchanges on items due to change of mind, change of ring size, personal neglect, general wear and tear, or losing jewellery once shipped.
If an item breaks or is faulty, please contact me with photos/videos and we can discuss a potential repair, refund, or return. This is a case-by-case situation. 

As a requirement of selling my jewellery, I may require information such as your name, email, address and phone number for delivery and receipt purposes. Your information will not be shared online or publicly, and will only be confidentially stored for delivery, receipt, return and refund purposes. 

Contacting me 
For all enquiries or if you are unsure, please contact me at @wombatfernjewellery on instagram. 

By shopping with Wombat Fern Jewellery, you agree to the terms and conditions above.