Wombat Fern Jewellery

FAQ

I ordered the wrong ring size, do you resize? 
If ordered within Australia, I may be able to resize your ring. This only applies to rings without stones. Some types of rings may not be able to be resized so please contact me with photos of your ring so I can get back to you! 

How do I find my ring size?
We provide ring sizers in store which can help you find your ring size.
Alternatively, I highly reccomend going to any jeweller store as they provide free ring sizing! (just take note that the same size may differ on each hand)

How do I clean my jewellery?
All orders are mailed with a free polishing cloth that can be re-used as much as you need! (just make sure not to wash it!)

For a general clean, I also reccomend using warm water, soap and a soft toothbrush to shine your jewellery up again.

How do I look after gemstones in my jewellery? 
Most of the gemstones we work with, including opals, are relatively soft stones.
It is recommended to take precaution to not bump, scratch, or apply pressure to stones as they can easily break.

Gemstone jewellery can be worn in water unless stated otherwise in the product description. We do not take responsibility for stones broken by the wearer.

What is your shipping policy? 
All orders are processed within 1-2 business days and a tracking number is provided when dispatched.

If an item is lost or damaged in transit, we cannot take responsibility for anything occurring through Australia post, and it is recommended that you contact them directly for any issues. 

What is your returns / refund / exchange policy? 
Due to the time and care put into our handmade jewellery, we cannot provide refunds or exchanges on items due to change of mind, change of size (unless necessary), due to transit issues, neglect, or losing jewellery. 

If an item breaks, please contact me with photos and we can discuss a potential repair or return. 

If an order is processed with incorrect postage information provided by the buyer, we cannot take responsibility. 

Where can I contact you?
For all enquiries please contact me at wombatfernjewellery@gmail.com or @wombatfernjewellery on instagram :) 

By shopping with Wombat Fern Jewellery you agree to the terms and conditions above.

~ Rachael :)

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